Compliance and Transparency
Privacy Policy
Privacy and Protection of Personal Information
Médic’Or places the highest importance on protecting your personal information. In accordance with Quebec’s Law 25 (An Act to modernize legislative provisions as regards the protection of personal information), this policy aims to transparently inform you about how we collect, use, store, and protect your information.
By using our website or accessing our services, you agree to the practices described in this policy.
1. Collection of Personal Information
We collect only the information necessary to provide our services and to follow up on your requests. This includes, for example:
- Your contact details (name, email, phone number)
- Relevant medical information related to your care
- Details of your questions or messages submitted through the contact form
- Billing information processed by secure third-party providers
- Website browsing data (cookies, IP address)
All data is collected with your consent and in accordance with Law 25 principles, including limiting collection to what is strictly necessary.
2. Use of Information
Your personal information is used for specific and lawful purposes:
- To provide and personalize our medical and medico-aesthetic services
- To ensure appropriate clinical follow-up
- To respond to your questions or information requests
- To comply with our legal and regulatory obligations
- To manage administration and billing
- To improve the user experience on our website
We ensure that your data is only used for these purposes.
3. Retention and Security
Your information is retained only for as long as necessary to provide our services or as required by law.
Médic’Or implements strict technical and organizational measures to protect your data against any unauthorized access, disclosure, or alteration. Access is strictly limited to authorized personnel for service delivery purposes.
4. Methods of Collection
Your information may be collected through:
- Contact forms
- Phone or email communications
- Clinical questionnaires
- Browsing our website
5. Sharing and Disclosure
Your information is only shared with third parties in the following situations:
- With your explicit consent
- To comply with a legal or regulatory obligation
- To enable the provision of a service necessary for your care
7. Cookies
Our website uses cookies to improve navigation and analyze site usage.
You can configure your browser to refuse cookies. However, some features may be limited.
8. Your Rights
In accordance with Law 25, you may:
- Access the personal information we hold about you
- Request correction of your data if it is inaccurate or incomplete
- Withdraw your consent where legally permitted
- Request the deletion of your personal data, subject to legal requirements
To exercise your rights, you may contact us using the form or our contact details.
9. Privacy Incident
In the event of an incident posing a risk of serious harm, Médic’Or commits to:
- Limiting the impact
- Notifying the Commission d’accès à l’information du Québec when required
- Informing the individuals concerned in accordance with the law
10. Person Responsible for the Protection of Personal Information
Médic’Or is responsible for the protection of the personal information it holds.
Contact information:
Address: 1740 Ch Sullivan, Suite 1400,
Val-d’Or, QC, Canada, J9P 7H1
Phone: (819) 825-0033
Email: info@cliniquemedicor.ca
For any questions, requests for access, correction, or withdrawal of consent regarding your personal information, you may contact us using the details above or through the Contact page on our website.
11. Updates to This Policy
This policy may be modified to reflect legislative changes or updates to our internal practices. The most recent version will always be available on our website.
Last updated: January 2026